Good to Know
Frequently asked questions
Do you offer free roof inspections and estimates?
Yes. Every roof inspection and estimate is free. We get on the roof, check the flashing, valleys, and eaves where leaks actually start, photograph what we find, and give you a clear repair-versus-replace recommendation before any work or cost. If the honest answer is that the roof has years left, that is the answer you get.
Do you help with storm and hail damage insurance claims?
Yes. Storm and hail damage is a specialty of ours, and we support you through the insurance process, documenting the damage and working with your carrier toward a fair roof replacement. We photograph the bruised mats and stripped granules that hide from ground level, write the scope ourselves, and meet the adjuster on the roof so the approved claim reflects the real repair rather than a lowball first offer.
What roofing materials do you install?
Asphalt shingle, metal, cedar shake, and slate, plus gutters, siding, and windows. Architectural asphalt covers most homes; standing-seam metal, cedar, and slate suit the older and higher-end housing stock around West Chester's historic blocks. For a full roof replacement we help you choose the right system for your home and budget, and as a GAF Master Elite contractor we can register manufacturer warranties most companies cannot offer.
Where are you located and what areas do you serve?
Our office is in West Chester, PA, and our West Chester roofers serve West Chester, West Goshen, Uwchland, Westtown, Glen Mills, Chester Springs, Exton, Downingtown, and the surrounding communities. We cover Chester County and the western Philadelphia suburbs.
Are you licensed and insured?
Yes, and here is how to check it rather than take our word for it. Our registrations are held under our legal name, Clear Exteriors LLC, so that is the name to search, not the brand: Pennsylvania Home Improvement Contractor registration PA179710, New Jersey Home Improvement Contractor registration 13VH12512800, and Delaware business license 2023708270. We are insured, and documentation is available on request.
How long have you been in business?
We are an established, family-owned roofing and exterior company. Our owner runs it, our project manager runs the crews, and they still walk jobs themselves. Our experience across this region means we have already worked on a house like yours.
Are you accredited with the Better Business Bureau?
Yes. Clear Exteriors LLC, the legal name behind Clear Roofing & Exteriors, has been a BBB Accredited Business since August 24, 2023. Our BBB profile is public, so you can read our rating and any complaints for yourself, listed as Clear Roofing & Exteriors LLC.
Can I get a price without anyone coming out to the house?
Yes, a rough one. The instant estimator reads your roof's size and pitch from satellite imagery, asks five quick questions and shows a planning range for a roof your size. Treat it as a starting point. The exact price comes from the free inspection, after someone has actually been up on the roof.
What hours can I call?
Any day of the week, 8 AM to 8 PM. Our office is at 841 Lincoln Ave Ste A, West Chester, PA 19380.
What if my insurance company only wants to pay for a repair?
It happens, and it isn't always where the claim ends. Ryan O.'s carrier first paid for 7 shingles; Phil explained why the whole roof had to be replaced, and Ryan ended up with a new roof. Dave L.'s first claim was declined. We appealed it with detailed photos, the insurance company sent a second adjuster, and the claim was approved. The carrier makes the call, so we can't promise how yours goes. What we can do is show you and the adjuster what is actually on the roof.
How long does a roof replacement take?
At least 13 of our Google reviews say the new roof went on in one day. On the West Brandywine Township job further down this page, the drone photos run from 9:55 am with the old roof off to 4:20 pm with the new one finished. Weather is what moves the start date. One customer had to postpone several times before the weather cooperated.
Do you deal with ice dams and winter leaks?
Yes. In the February 2026 ice storm we broke up ice dams and cleared frozen gutters on a house where water was getting inside, and the leaks stopped (Frank M.'s review is above). If water is coming in right now, see emergency roof repair in West Chester.